Create an Out of Hours Time Group

It is a common requirement to have an out of hours message so that users can leave a voicemail or call back the following day. To do this, follow these steps:

1. Firstly log into your buzzbox dashboard, normally via http://192.168.1.201 or if you're a Cloud customer via your provided web address eg. http://yourname.buzzbox.cc - please ask your buzzbox support representative if you do not have this information.

2. Click on the Advanced Configuration icon, then click Applications -> Time Groups

3. Make a Time Group as per your requirement, the options should be fairly self explanatory

4. Now go to Applications -> Time Conditions and specify Destinations when the time groups either match or don't match. Normally, for a matching time, we would suggest setting the Destination to a Ring Group. Then for a non-match, set the destination to the 'Unavailable' voicemail of a handset extension (you will need to dial *97 on the phone designated as the voicemail phone, and press 0 to customise your voicemail message on that handset)

5. Now finally under Connections -> Inbound Routes, select the Inbound phone number you want to apply the out of hours to from the right, and then at the bottom of the page set the destination as the new Time Condition you just created in step 3 above

All calls that now come in will respond automatically to out of hours conditions.