Forward Calls from your buzzbox Handset to a Mobile
To forward calls to another number or mobile phone temporarily, simply dial a feature code from the main handset that receives calls into the office or from the app on your smartphone.
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'''CALL FORWARD ALL CALLS - DIAL *72'''
When you dial *72 from your handset, you will be asked firstly for your telephone number. This differs depending on the type of buzzbox account you have:
* If you are a Cloud or Pro customer (eg. more than two handsets) dial the extension number of the phone eg. 6001
* If you are a buzzbox Baby customer or Bronze, Silver or Gold customer, enter your '''buzzbox''' phone number, '''BUT REPLACE THE FIRST 0 WITH 44. eg. 441234567890'''
Next you will be asked for the 'target attendant' - this is simply the number you wish to divert to. In this instance, just enter the phone number normally eg. 07905123456 - if diverting to an international number, prefix with 00 eg. 0034612345678
The prompts will repeat back to you what you have typed - confirm this is correct then hang up.
'''To turn off the diversion, dial *73'''
'''To toggle the diversion between on and off, dial *740'''
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'''CALL FORWARD UNANSWERED CALLS - DIAL *52'''
This feature will forward only calls that are not answered after 10 seconds. The instructions are identical to 'call forward all calls' above.
'''To turn off the diversion, dial *53'''
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'''SET A DIVERT FOR ALL INBOUND CALLS'''
You can set a divert on your line by visting the following web addresses:
For single line users (Bronze, Silver, Gold), visit [http://baby.buzzbox.cc http://baby.buzzbox.cc]
For Pro or Cloud multi-line users (Small Office, Medium Office) visit [http://my.buzzbox.cc http://my.buzzbox.cc]
You will need to use the password reminder tool if you don't have the password - we don't have it so please do not request it from us. Your username will be the email address you receive your invoices to (if you don't know what this is, find an invoice from us in your inbox and look at the "To:" field at the top of the email).
Once logged in, click Diverts > Set Divert and set the divert accordingly, first selecting the phone number to divert from the list, then secondly the country code and the number of the number you'll be diverting to.
You can un-set a divert by clicking Diverts > List Diverts then remove the according entry by clicking its button.